What you get
We focus on the layers where production networks succeed or fail: visibility, rapid response, and data consistency.
Support is not “just dev hours.” It’s operational discipline, clear ownership, and fast recovery paths.
Monitoring & alerting
+Visibility into contracts, services, indexers, and critical business flows. Output: dashboards, alerts, and operational signals that catch issues early.
Incident response
+Clear escalation paths and playbooks for real incidents. Output: incident runbooks, on-call support (as agreed), and post-incident reviews.
Safe upgrades & releases
+Controlled rollouts for contracts, services, and integrations. Output: release checklists, rollback thinking, and upgrade/migration runbooks.
Indexing stability & data integrity
+Keep indexers and pipelines consistent and reliable. Output: data consistency checks, reorg handling, and recovery procedures.
Operational workflows
+Make key operations safe and repeatable (not tribal knowledge). Output: documented flows for admin actions, key operations, and approvals.
Post-launch hardening
+Fix the edge cases that only show up in production. Output: stability improvements, performance tuning, and reliability work.
Typical support areas
Critical components we monitor and maintain in production environments.
Smart contract operations
+Upgrades, parameter changes, permissions, and operational controls.
Backend services and integrations
+Provider failures, retries, idempotency, and workflow reliability.
Indexing and data pipelines
+Reorgs, missed events, reprocessing, and dataset correctness.
Payments and settlement flows
+Traceability, exception handling, and operational reporting outputs.
XRPL transaction flows
+Throughput-related issues, failure handling, and maintainability improvements.
How support works
Our Case Studies
