What you get
We focus on the layers where production networks succeed or fail: visibility, rapid response, and data consistency.
Support is not “just dev hours.” It’s operational discipline, clear ownership, and fast recovery paths.
Monitoring & alerting
+Visibility into contracts, services, indexers, and critical business flows. Output: dashboards, alerts, and operational signals that catch issues early.
Incident response
+Clear escalation paths and playbooks for real incidents. Output: incident runbooks, on-call support (as agreed), and post-incident reviews.
Safe upgrades & releases
+Controlled rollouts for contracts, services, and integrations. Output: release checklists, rollback thinking, and upgrade/migration runbooks.
Indexing stability & data integrity
+Keep indexers and pipelines consistent and reliable. Output: data consistency checks, reorg handling, and recovery procedures.
Operational workflows
+Make key operations safe and repeatable (not tribal knowledge). Output: documented flows for admin actions, key operations, and approvals.
Post-launch hardening
+Fix the edge cases that only show up in production. Output: stability improvements, performance tuning, and reliability work.
Typical support areas
Critical components we monitor and maintain in production environments.
Smart contract operations
+Upgrades, parameter changes, permissions, and operational controls.
Backend services and integrations
+Provider failures, retries, idempotency, and workflow reliability.
Indexing and data pipelines
+Reorgs, missed events, reprocessing, and dataset correctness.
Payments and settlement flows
+Traceability, exception handling, and operational reporting outputs.
XRPL transaction flows
+Throughput-related issues, failure handling, and maintainability improvements.
How support works
Related Case Studies
On-chain Production Support - Frequently Asked Questions
- What is included in on-chain production support?
- Production support covers: monitoring dashboards and alerts for contracts, services, and indexers; documented incident runbooks with clear escalation paths; safe upgrade and release management with rollback procedures; indexing and data pipeline stability checks; and post-incident reviews. It is structured as ongoing operational discipline, not ad-hoc development.
- How do you handle smart contract upgrades safely?
- We prepare upgrade runbooks before any release that include pre-upgrade state snapshots, step-by-step execution checklists, rollback procedures if the upgrade fails at any stage, and post-upgrade verification tests. Time-locks and multi-sig requirements are respected as designed. We do not perform upgrades without documented recovery paths.
- What does the onboarding process for production support look like?
- Onboarding starts with a baseline architecture review - we read the contracts, audit the deployment setup, review existing observability, and map critical flows. From this we produce a runbook set and agree on escalation paths and SLOs. Onboarding typically takes one to two weeks before ongoing support begins.
- Do you support both EVM and XRPL production systems?
- Yes. We maintain live EVM systems (contract monitoring, upgrade management, indexer stability) and XRPL systems (transaction flow monitoring, trust line operations, custom indexer maintenance). Our production references include Alior Bank (EVM) and Soil.co (both EVM and XRPL).
